Kule minyaka engu-184 edlule, i-Procter & Gamble (P&G) ikhule yaba enye yezinkampani ezinkulu ezithengisa izimpahla zabathengi, ngemali engenayo emhlabeni wonke idlula amabhiliyoni angama-76 ngo-2021 futhi iqashe abantu abangaphezu kuka-100,000. Izinhlobo zayo ngamagama asekhaya, okuhlanganisa uCharmin, Crest, Dawn, Febreze, Gillette, Olay, Pampers kanye neTide.
Ehlobo lika-2022, i-P&G yangena ebudlelwaneni beminyaka eminingi neMicrosoft ukuze kuguqulwe inkundla yokukhiqiza yedijithali ye-P&G. Ozakwethu bathi bazosebenzisa i-Industrial Internet of Things (IIoT), amawele edijithali, idatha kanye nobuhlakani bokwenziwa ukuze bakhe ikusasa lokukhiqizwa kwedijithali, ukuletha imikhiqizo kubathengi ngokushesha futhi kuthuthukiswe ukwaneliseka kwamakhasimende ngenkathi kwandisa umkhiqizo kanye nokunciphisa izindleko.
“Inhloso eyinhloko yoguquko lwethu lwedijithali ukusiza ukuthola izixazululo eziyingqayizivele ezinkingeni zansuku zonke zezigidi zabathengi emhlabeni wonke, kuyilapho sidala ukukhula kanye nenani labo bonke ababambiqhaza,” kusho uVittorio Cretella, isikhulu sezolwazi se-P&G. Ukufeza lokhu, ibhizinisi lisebenzisa idatha, ubuhlakani bokwenziwa kanye ne-automation ukuletha ubuchule nesikali, ukusheshisa ukusungula izinto ezintsha kanye nokwenza ngcono ukukhiqiza kukho konke esikwenzayo.”
Ukuguqulwa kwedijithali kwenkundla yokukhiqiza ye-P&G kuzovumela inkampani ukuthi iqinisekise ikhwalithi yomkhiqizo ngesikhathi sangempela ngqo kulayini wokukhiqiza, ikhulise ukuqina kwemishini ngenkathi igwema ukumosha, futhi yandise ukusetshenziswa kwamandla namanzi ezimbonini zokukhiqiza. UCretella uthe i-P&G izokwenza ukukhiqiza kuhlakaniphe ngokuletha ikhwalithi yokubikezela ebabazekayo, ukunakekelwa okubikezelwayo, ukukhishwa okulawulwayo, ukusebenza okungenamsebenzi kanye nokusimama kokukhiqiza okuthuthukisiwe. Ngokusho kwakhe, kuze kube yimanje izinto ezinjalo azikenziwa ngezinga elinjalo ekukhiqizeni.
Le nkampani yethule abashayeli bezindiza e-Egypt, India, Japan nase-US isebenzisa i-Azure IoT Hub ne-IoT Edge ukusiza ochwepheshe bokukhiqiza bahlaziye idatha ukuze bathuthukise ukukhiqizwa kokunakekelwa kwezingane nemikhiqizo yamaphepha.
Isibonelo, ama-diaper okukhiqiza ahlanganisa ukuhlanganisa izingqimba eziningi zezinto eziphathekayo ngesivinini esikhulu nokunemba ukuze kuqinisekiswe ukumuncwa okuhle, ukumelana nokuvuza nokunethezeka. Izinkundla ezintsha ze-IoT Yezimboni zisebenzisa i-telemetry yomshini kanye nokuhlaziya okushesha kakhulu ukuze kuhlale kuqashwe imigqa yokukhiqiza ukuze kutholwe kusenesikhathi nokuvimbela izinkinga ezingaba khona ekugelezeni kwezinto ezibonakalayo. Lokhu kunciphisa izikhathi zomjikelezo, kunciphisa ukulahleka kwenethiwekhi futhi kuqinisekisa ikhwalithi ngenkathi kukhulisa ukukhiqiza komsebenzisi.
I-P&G iphinde izame nokusetshenziswa kwe-Industrial Internet of Things, ama-algorithms athuthukile, ukufunda ngomshini (ML) nokuhlaziya okubikezelayo ukuze kuthuthukiswe ukusebenza kahle ekukhiqizweni kwemikhiqizo yenhlanzeko. I-P&G manje ingabikezela kangcono ubude bamashidi ezicubu eziqediwe.
Ukukhiqiza okuhlakaniphile ngezinga kuyinselele. Lokhu kudinga ukuqoqwa kwedatha kusuka kuzinzwa zedivayisi, kusetshenziswe izibalo ezithuthukile ukuze kunikezwe ulwazi oluchazayo noluqagelayo, kanye nezenzo zokulungisa ezizenzakalelayo. Inqubo yokuphela ukuya ekupheleni idinga izinyathelo ezimbalwa, ezihlanganisa ukuhlanganiswa kwedatha nokuthuthukiswa kwe-algorithm, ukuqeqeshwa, nokusatshalaliswa. Kuphinde kubandakanye amanani amakhulu wedatha kanye nokucubungula okuseduze kwesikhathi sangempela.
"Imfihlo yokukala ukunciphisa ubunkimbinkimbi ngokuhlinzeka ngezinto ezijwayelekile emaphethelweni nasefwini le-Microsoft onjiniyela abangazisebenzisa ukuze basebenzise amacala ahlukene okusetshenziswa ezindaweni ezithile zokukhiqiza ngaphandle kokwakha yonke into kusukela ekuqaleni," kusho uCretella.
U-Cretella uthe ngokwakha ku-Microsoft Azure, i-P&G manje isingakwazi ukufaka amadijithi futhi ihlanganise idatha evela kumasayithi okukhiqiza angaphezu kwe-100 emhlabeni jikelele, futhi ithuthukise ubuhlakani bokwenziwa, ukufundwa komshini kanye nezinsiza zekhompuyutha ezinqenqemeni ukuze kufinyelelwe ukubonakala kwesikhathi sangempela. Lokhu, kuzovumela abasebenzi be-P&G ukuthi bahlaziye idatha yokukhiqiza futhi basebenzise ubuhlakani bokwenziwa ukuze benze izinqumo ezithuthukisa intuthuko kanye nomthelela omkhulu.
"Ukufinyelela kuleli zinga ledatha ngesilinganiso akuvamile embonini yemikhiqizo yabathengi," kusho uCretella.
Eminyakeni emihlanu edlule, i-Procter & Gamble yathatha isinyathelo sokuqala ekuthuthukiseni ubuhlakani bokwenziwa. Idlule kulokho uCretella akubiza ngokuthi "isigaba sokuhlola," lapho izixazululo zikhula ngezinga futhi izinhlelo zokusebenza ze-AI ziba nzima nakakhulu. Kusukela lapho, idatha kanye nobuhlakani bokwenziwa kube yizici ezibalulekile zesu ledijithali lenkampani.
"Sisebenzisa i-AI kuzo zonke izici zebhizinisi lethu ukubikezela imiphumela futhi, ngokuya, ngokusebenzisa i-automation ukwazisa izenzo," kusho uCretella. “Sinezicelo zokuqanjwa kabusha komkhiqizo lapho, ngokumodela nokulingisa, singanciphisa umjikelezo wokuthuthukiswa kwamafomula amasha ukusuka ezinyangeni kuye emavikini; izindlela zokuxhumana nokuxhumana nabathengi, usebenzisa ubuhlakani bokwenziwa ukuze udale izindlela zokupheka ezintsha ngesikhathi esifanele. iziteshi nokuqukethwe okufanele kudlulisa umlayezo womkhiqizo kulowo nalowo kuzo.”
I-P&G iphinde isebenzisa ukuhlaziya okubikezelayo ukuze kuqinisekiswe ukuthi imikhiqizo yenkampani iyatholakala kubo bonke ozakwethu abathengisa “lapho, nini futhi kanjani abathengi,” kusho uCretella. Onjiniyela be-P&G baphinde basebenzise i-Azure AI ukuhlinzeka ngokulawulwa kwekhwalithi nokuguquguquka kwemishini ngesikhathi sokukhiqiza, wengeza.
Nakuba imfihlo ye-P&G yokukala isekelwe kwezobuchwepheshe, okuhlanganisa nokutshalwa kwezimali kudatha engabazekayo nasezindaweni zobuhlakani bokwenziwa ezakhelwe emachibini edatha asebenzayo, uCretella uthe isoso eyimfihlo ye-P&G ilele kumakhono amakhulu ososayensi nonjiniyela bedatha abanamakhono abaqonda ibhizinisi lenkampani. . Kuze kube manje, ikusasa le-P&G lisekwemukelweni kokuzenzakalela kobuhlakani bokwenziwa, okuzovumela onjiniyela bayo, ososayensi bedatha nonjiniyela bokufunda ngomshini ukuthi bachithe isikhathi esincane emisebenzini yezandla edla isikhathi futhi bagxile ezindaweni ezengeza inani.
"I-AI automation futhi isivumela ukuthi silethe imikhiqizo yekhwalithi engashintshi futhi silawule ukuchema nobungozi," esho, enezela ukuthi i-AI ezenzakalelayo futhi "izokwenza lawa makhono atholakale kubasebenzi abaningi ngokwengeziwe, ngaleyo ndlela kuthuthukise amakhono abantu. imboni.” ”
Enye into yokuzuza ubungqabavu esikalini yindlela ye-P&G “hybrid” yokwakha amaqembu ngaphakathi kwenhlangano yayo ye-IT. I-P&G ibhalansisa inhlangano yayo phakathi kwamaqembu amaphakathi namaqembu ashumekwe ezigabeni zayo nasezimakethe. Amaqembu amaphakathi akha izinkundla zebhizinisi nezisekelo zobuchwepheshe, futhi amaqembu ashumekiwe asebenzisa lezo nkundla nezisekelo ukuze akhe izixazululo zedijithali ezibhekana namakhono athile ebhizinisi omnyango wawo. UCretella uphinde waphawula ukuthi inkampani ibeka phambili ukutholwa kwethalente, ikakhulukazi ezindaweni ezifana nesayensi yedatha, ukuphathwa kwamafu, i-cybersecurity, ukuthuthukiswa kwesoftware kanye ne-DevOps.
Ukuze kusheshiswe ukuguqulwa kwe-P&G, i-Microsoft ne-P&G badale i-Digital Operations Office (DEO) elakhiwe ngochwepheshe bazo zombili izinhlangano. I-DEO izosebenza njenge-incubator ekudalweni kwamacala ebhizinisi abaluleke kakhulu emikhakheni yokukhiqiza imikhiqizo kanye nezinqubo zokupakisha i-P&G engazisebenzisa kuyo yonke inkampani. I-Cretella iyibona njengehhovisi lokuphatha amaphrojekthi kunesikhungo sokwenza kahle.
"Uxhumanisa yonke imizamo yamaqembu ahlukahlukene asebenza ngamacala okusetshenziswa kwebhizinisi futhi aqinisekise ukuthi izixazululo eziqinisekisiwe ezithuthukisiwe zisetshenziswa ngempumelelo esikalini," esho.
I-Cretella inezeluleko ezithile kuma-CIO azama ukushayela uguquko lwedijithali ezinhlanganweni zawo: “Okokuqala, gqugquzelwa futhi ukhuthazwe uthando lwakho lwebhizinisi nokuthi ungabusebenzisa kanjani ubuchwepheshe ukuze udale inani. Okwesibili, lwela ukuguquguquka nokufunda kwangempela. Ilukuluku. Okokugcina, tshala imali kubantu—ithimba lakho, ozakwenu, umphathi wakho—ngoba ubuchwepheshe bubodwa abuzishintshi izinto, abantu bayashintsha.”
I-Tor Olavsrud ihlanganisa ukuhlaziya idatha, ubuhlakani bebhizinisi kanye nesayensi yedatha yeCIO.com. Uhlala eNew York.
Isikhathi sokuthumela: Apr-22-2024